Everything you
need to know.
Booking, payment, arrival, cancellations and what you will find at the hotel. If your question is not answered here, reception is staffed 24 hours a day.
Booking & Rates
Our advertised rates are quoted per room, based on double (two-person) occupancy unless otherwise stated. Single occupancy rates are available - select the applicable room price from the drop-down when booking on our website, or contact us by email, WhatsApp or telephone and we will help.
There is no limit, though all bookings are subject to availability and acceptable payment arrangements. For more than three rooms we recommend contacting us directly so we can find the best solution for you.
Bookings cannot be completed by telephone alone, but you are welcome to call and our reservations team will guide you through the process. You can also email reservations@innscapeclassic.com or use our WhatsApp line and we will assist with the arrangements.
If you booked directly with us - which is also how breakfast is included at no extra charge - you will receive an email with your booking confirmation number. If it does not arrive, please check your spam folder. If you booked through a third-party site we cannot control their confirmations, but you are welcome to call or email us and we will confirm we have your booking.
Yes, subject to availability. Email reservations@innscapeclassic.com, phone us, use our WhatsApp line, or speak to reception.
Payment & Deposits
We generally require a 50% deposit to secure your booking, refundable subject to the booking and cancellation terms that apply. We aim to keep our rates very reasonable, and refundable deposits are part of how we pass that benefit on.
Yes. We can arrange other payment options including debit cards, electronic funds transfer, cash deposits at participating banks, and Instant EFT via Paygate.
Payment details are needed to secure your booking. They are stored securely and are subject to the additional security measures applied by your bank. We only use licensed, accredited and approved payment platforms. If you book through an online travel site, they will ask for the same. If you would prefer to pay by direct deposit or another electronic method, we can offer several alternatives.
Arrival & Departure
Check-in is from 14:00 and check-out is at 11:00. Our reception desk is open 24 hours - if you need special check-in or check-out times, contact us and we will try to assist.
Email reservations@innscapeclassic.com, phone us, use our WhatsApp line, or speak to reception and we will do what we can.
You are welcome to arrive at any time - our front desk is always open. Unless arranged in advance, a booking will be cancelled if you have not arrived by check-in time on the day after your booking was due to start.
If you are already staying with us, message us on WhatsApp. You can also email, phone, use our WhatsApp line, or speak to reception.
Changes & Cancellations
Email reservations@innscapeclassic.com, phone us to speak to reservations, or speak to reception. Bear in mind that a cancellation policy may apply depending on your booking and when you cancel. If you did not book directly with us, you will need to cancel through the platform you booked with, under their terms.
Yes, in these cases. If you cancel within 7 days of your arrival date, 100% of the reservation is charged as a late cancellation penalty. If you do not arrive on the day (no show), 100% of the reservation value is charged and the remaining nights are cancelled. If you depart earlier than booked, a 100% penalty applies to the nights cancelled. Bookings made through Booking.com, Expedia or another travel site fall under that platform’s terms instead.
At the Hotel
Breakfast runs from 06:30 to 11:00 daily. We are glad to arrange breakfast outside those hours - contact reception or mention it when booking directly with the hotel.
There is parking at the entrance, provided by a private operator appointed by the City of Cape Town. We will gladly arrange it and add the cost to your guest account. Parking is not included in our quoted rates unless explicitly stated, as we cannot determine the exact cost beforehand.
Yes - a laundry service is available on request, depending on when your laundry is made available for collection. You will find a laundry bag and price list in the room cupboard.
The hotel has a small nail bar and beauty salon operated by a trusted independent operator. We will gladly provide more information when you enquire about these services.
We are here, around the clock.
Reception is staffed 24 hours a day. Call, email, or ask at the front desk and we will help with anything not covered above.